Consumer Rights: Know Your Rights!

Know Your Rights as a Consumer

Knowing your Consumer Rights, those established by Federal or State laws and regulations is important when you have an issue with a product or service. Also see this page about common mistakes consumers make in using their Rights.

Arrest Rights

Credit Cards

Debt Collection Rights

Funeral Rights

 Healthcare Consumer Rights

  • Your Patient Rights - Fully Insured Employer Group Plan Brochure (PDF)
  • Your Patient Rights - Individually Purchased Plan Brochure (PDF)
  • Your Patient Rights - Managed Care Plan Brochure (PDF)
  • Your Patient Rights - Self-Insured Employer Plan Brochure (PDF)

Shopping Rights

  • Cooling Off Rule [PDF] - Explains your three-business-day right to cancel purchases
  • How to Right a Wrong [PDF] [en espa'ol] - Explains your rights when it comes to mail and telephone order shopping, unordered merchandise, and door-to-door sales. Also tells you how to write an effective complaint letter, and lists some resources for additional help. 8.5"x11", 4 pages.

Telemarketing Consumer Rights


  • Warranties [PDF] - Explains that federal law requires that warranties be available for you to read before you buy, even when you're shopping by catalog or on the Internet. 8.5"x11", 4 pages.

Weight loss Rights

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