Malware: How to Detect, Remove and Report Malware and viruses in Emails and Attachments You Receive
If you think you may have erecived and opened an email that contains malware,
such as a viirus, trojan or zombie package, here's what to do:
The steps are simple:
- Scan to detect any malware
- Remove the malware
- Report the malware
- Take steps to prevent future malware.
How to detect if your device has malware
Monitor your computer for unusual behavior. Your computer
may be infected with malware if it:
- slows down, crashes, or displays repeated error messages
- won't shut down or restart
- serves a barrage of pop-ups
- serves inappropriate ads or ads that interfere with page content
- won't let you remove unwanted software
- injects ads in places you typically wouldn't see them, such as government websites
- displays web pages you didn't intend to visit, or sends emails you didn't write
- Other warning signs of malware include:
- new and unexpected toolbars or icons in your browser or on your desktop
- unexpected changes in your browser, like using a new default search engine or displaying new tabs you didn't open
- a sudden or repeated change in your computer's internet home page
- a laptop battery that drains more quickly than it should
How to get rid of the malware
If you suspect there is
malware on your computer, take these steps:
- Immediately stop shopping, banking, and
doing other online activities that involve user names, passwords, or other
- Update your security software, and then scan your
computer for viruses and spyware. If you do not have any security software, see
this page for free and paid options.
Malwarebytes is an
excellent package to clean a cimputer and other devices of
- Delete anything it identifies as a problem.
You may have to restart your computer for the changes to take effect.
your browser to see if it has tools to delete malware or reset the browser to
its original settings.
Google Chrome does.
- If your computer is covered by a warranty that offers
free tech support, contact the manufacturer. Before you call, write down the
model and serial number of your computer, the name of any software you've
installed, and a short description of the problem.
- Many companies - including
some affiliated with retail stores - offer tech support. Telephone and online
help usually are less expensive, but online search results might not be the best
way to find help. Tech support scammers pay to boost their ranking in search
results so their websites and phone numbers appear above those of legitimate
companies. If you want tech support, look for a company's contact information on
their software package or on your receipt.
If you think
your computer has malware, the Federal Trade Commission wants to know.
complaint online here..