Phishing and Vishing Identity Theft Scams
The DocuSign Secured Document: Document Awaits Your Review & Signature Scam
Redirects to spoofed (Fake) website: like https://t.co/

You may have received a phone call about the same subject. It is an attempt to get you to enter confidential information (typically a social security number, name, address, bank account information, etc., to allow the scammers to steal your identity and open credit cards in your name.

This email was not sent by DocuSign); (goes to an address like https://t.co/eYWO0uGwu9)  DocuSign is a victim as well. This is referred to as spoofing (making a fake email that looks legitimate, "phishing" (when by email) or "vishing" (when by telephone). If you receive an email similar to the one below, DO NOT click on the link, and do not enter any information on the forms there.

The website that the link leads to is a spoof; a fake website, not created by DocuSign). It goes to like https://t.co/,  or other websites (they constantly hack and change destinations), not DocuSign Secured Document: Document Awaits Your Review & Signature ! When you enter the information they ask for, you will simply be handing the thieves the keys to your bank accounts.  That is how spoofing, phishing and vishing works.

Remember, no reputable business would send you an email or a phone call requesting your personal account information. Any such email you receive asking for this information should be considered phony and brought to the attention of the business being 'phished'.

Anytime you need to go to a website for your bank, credit card companies or other personal, financial or confidential information; do not follow a link in an email; just type their address in your browser directly (such as https://www.docusign.net )

Below are actual phishing emails that started circulating in early 2008. We removed the links to  the phisher's website, which is like https://t.co/

It is possible that the owners of the website (like https://t.co/) are not involved, and that their server has been hacked, but the fact remains that this is the address the scam  goes to.

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From: DocuSign-Account | <your email provider domain> <sharefile-@edocs.com>
Sent: Wednesday, September 3, 2025 5:12 AM
To: <your email address>
Subject: Secured Document: Document Awaits Your Review & Signature for - <your email address>.

 

ccummens sent you a document to review and sign.   REVIEW DOCUMENT <your email address>

 

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What is Phishing?

Phishing is an attempt by an individual or group to solicit personal information from unsuspecting users by employing social engineering techniques. Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent website that appears legitimate. The user then may be asked to provide personal information such as account usernames and passwords that can further expose them to future compromises. Additionally, these fraudulent websites may contain malicious code.

DocuSign's Tips:

Here is what DocuSign recommends:

 

To spot the difference between a spoofed Docusign email and the real thing:

• Don't open unknown or suspicious attachments or click links - Docusign will never ask you to open an office document or zip file in an email
  
• Hover over all embedded link URLs - to view or sign Docusign documents only containing "docusign.net/" and ensure they always start with "http"
  
• If the the email contains a QR code, verify the source by checking associated links, email addresses, and phone numbers before scanning
  
• Access your documents directly from www.docusign.com by entering the unique security code, which is included at the bottom of every Docusign email
  
• Report suspicious Docusign-themed emails to your internal IT/security team and to spam@docusign.com
  
• Ensure it has the correct Docusign logo and branding
  
• A Docusign site link will begin with "https://www.docusign.net"; the link may also include a subdomain from one of our other servers like, "na2", "na3", "na4", "au", "ca", "eu" or "demo" designations.

Learn More About Phishing

The following documents and websites can help you learn more about phishing and how to protect yourself against phishing attacks.

• Avoiding Social Engineering and Phishing Attacks
• Protecting Your Privacy
• Understanding Web Site Certificates
• Anti-Phishing Working Group (APWG)
• Federal Trade Commission, Identity Theft
• Recognizing and Avoiding Email Scams

Methods of Reporting Phishing Email to US-CERT

• In Outlook Express, you can create a new message and drag and drop the phishing email into the new message. Address the message to phishing-report@us-cert.gov  and send it.
• In Outlook Express you can also open the email message^* and select File > Properties > Details. The email headers will appear. You can copy these as you normally copy text and include it in a new message tophishing-report@us-cert.gov .
• If you cannot forward the email message, at a minimum, please send the URL of the phishing website.
  

* If the suspicious mail in question includes a file attachment, it is safer to simply highlight the message and forward it. Some configurations, especially in Windows environments, may allow the execution of arbitrary code upon opening and viewing a malicious email message.

For more information about phishing, see this page.

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Recommendations- What to do:

• Only open email or IM attachments that come from a trusted source and that are expected
• Use an anti-virus/anti-spam package (we recommend Norton 360 or Norton Internet Security scan all attachments prior to opening. Click here to see Norton 360 prices, reviews, ordering, etc. .
• Delete the messages without opening any attachments
• Do not click on links in emails that come from people you do not know and trust, even if it looks like it comes from a company you know.
• Keep your anti-virus software up to date
• Keep your operating system up to date with current security patches. Click here for an article that describes how to do this.

And please let us know about any suspicious calls or emails you receive.  We look for patterns so that we can alert the authorities and victims to new scams, before it is too late!

 

 

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For a comprehensive list of national and international agencies to report scams, see this page.