UPS Customer Service Email Scam: Did you receive an Email from claiming We attempted to deliver your item
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Have You Received a Scam Email?
Claiming to be from
customer@ups.com, saying, "We attempted to deliver your item"
Did you receive an email from UPS Customer Service, claiming We attempted to deliver your item?
Did they then instruct you to "Read the enclosed file for details UPS.ISO (1 MB)" or something similar?
Well, don't fall for it. It is a scam, and if open the
attachment, you will infect your computer with malware. If you call them
back or follow their instructions you will lose money and possibly
your identity! The people behind this are the worst kind of human
scum; willing to do anything to scare, threaten, lie, cheat and
steal money from anyone, including the elderly and poor. They
usually operate out of Nigeria, China, Russia and even some
developed western countries. Attachments typically include malware
to infect your computer, tablet or phone and allow the scammer to
capture your passwords.
What to do
Do not click on any links in a message you are uncertain about.
Instead, send a screen shot of the message or forward it to Fraud@ups.com for
investigation.
Example of the scam:
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Report received:
From: UPS Customer
Service [mailto:customer@ups.com]
Sent: Friday, October
02, 2020 12:33 PM
To: Recipients
Subject: UPS -
Pending delivery
Dear Customer,
We attempted to deliver your item at 3:30pm on 1st Oct,
2020. (Read enclosed file details)
The delivery attempt failed
because nobody was present at the shipping address, so this
notification has been automatically sent.
If the parcel is not scheduled for re-delivery or
picked up within 72 hours, it will be returned to the sender.
Label Number: (Read enclosed file details)
Class: Package
Services
Service(s): (Read enclosed file details)
Status:
e-Notification sent
Read the enclosed file for details.
UPS Customer Service.
Information About UPS Customer Service, claiming We attempted to deliver your item
UPS tells us:
Fraudulent messages from people not associated with UPS can arrive in e-mail,
text and even by phone call. A fraudulent email or text message may include
official titles, a logo or colors that make the message look authentic when it
is not. These electronic messages often contain hyperlinks to malware that
infects electronic devices and can put you at risk for fraudulent activity.
UPS does not request personal information, financial
information, account numbers, IDs, passwords, or copies of
invoices in an unsolicited manner through email, mail, phone, or
fax or specifically in exchange for the transportation of goods
or services.
Misspellings: Incorrectly spelled words or links
to altered websites (For example, modifications or variations of
the legitimate www.ups.com website address, such as
www.unitedparcelservices.com.)
Note: UPS sends legitimate
e-mail from several URLs, including ups.com and upsemail.com.
There are several websites that focus on reports of scam Emails.
The links below go to pages on these other websites were you can read reports
about the scams associated with this phone number (UPS Customer Service, claiming We attempted to deliver your item):
It is a scam
Don't fall for it. It is a scam.
What to do
Just ignore it and delete the email. Do not click on anything in
the email.
Apple offers the following advice:
If you get a suspicious Email:
Scammers spoof phone numbers
and use flattery and threats to pressure you into giving them information,
money, and even iTunes gift cards. Always verify the caller's identity before
you provide any personal information. If you get an unsolicited call from
someone claiming to be from Apple, hang up and contact us directly.
Microsoft says:
Tech support scams are an industry-wide issue where scammers use scare tactics
to trick you into paying for unnecessary technical support services that
supposedly fix contrived device, platform, or software problems.
Scammers
may call you directly on your phone and pretend to be representatives of a
software company. They might even spoof the caller ID so that it displays a
legitimate support phone number from a trusted company. They can then ask you to
install applications that give them remote access to your device. Using remote
access, these experienced scammers can misrepresent normal system output as
signs of problems.
Cybercriminals don't just send fraudulent email
messages and set up fake websites. They might also call you on
the telephone and claim to be from Microsoft. They might offer
to help solve your computer problems or sell you a software
license. Once they have access to your computer, they can do the
following:
Trick you into installing malicious software
that could capture sensitive data, such as online banking user
names and passwords. They might also then charge you to remove
this software.
See these pages for guidance as applicable to your specific situation:
Protect Yourself:
The following documents and websites can help you learn
more about phishing and how to protect yourself against phishing attacks.
Methods of Reporting Phishing Email to the US Government
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In Outlook Express, you can create a new message and drag and drop the
phishing email into the new message. Address the message to phishing-report@us-cert.gov and
send it.
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In Outlook Express you can also open the email message* and
select File > Properties > Details.
The email headers will appear. You can copy these as you normally copy text
and include it in a new message
tophishing-report@us-cert.gov .
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If you cannot forward the email message, at a minimum, please send the URL
of the phishing website.
* If the suspicious mail in question includes a file attachment, it is safer to
simply highlight the message and forward it. Some configurations, especially in
Windows environments, may allow the execution of arbitrary code upon opening and
viewing a malicious email message.
For More Information About Phishing, See:
There are several websites that focus on reports of scam Emails.
The links below go to pages on these other websites were you can read reports
about the scams associated with this phone number (855-687-1444, claiming This is Microsoft. This call is to inform you that your Microsoft license key has expired):
Related Scams
There are a number of common telephone scams, such as:
and some new and as yet, uncommon scams.
For a comprehensive list of national and international agencies to report scams, see this page.