Translate this page to any language by choosing a language in the box below.

Chase Online: Site Maintenance Notification Email Scam

Phishing - The Chase Online: Site Maintenance Notification Scam

This is not scam created BY Chase; they are a victim as well. If you receive an email similar to the one below, DO NOT click on the link, and do not enter any information on the forms there.

The website that the link leads to is a spoof; a fake website, not created by Chase.  When you enter the information they ask for, you will simply be handing the thieves the keys to your bank accounts.  That is how spoofing and phishing works.

Remember, no reputable business would send you an email requesting your personal account information. Any such email you receive asking for this information should be considered phony and brought to the attention of the business being 'phished'.

Anytime you need to go to a website for your bank, credit card companies or other personal, financial or confidential information; do not follow a link in an email; just type their address in your browser directly (such as www.Chase.com )

Below are actual phishing emails that started circulating in late 2005. We have removed the links to the phisher's website.

What to do:

Please forward the email you received to abuse@chase.com so Chase can investigate it for you. You'll receive an automated response to let Chase know we received the email, and they will follow up with you if necessary in 2 business days.

If you're worried you might have unintentionally compromised your Chase account, Please contact Chase immediately. The sooner they know what has happened, the sooner they can begin to help you.

If you have compromised any of these types of information below, please notify Chase at one of the numbers on this page.

• Your credit or debit card number
• Personal identifiable information, such as your Social Security or Tax ID Number
• Chase.com login information, including your User ID and Password
• For more information, please read Chase's Identity Theft Kit (PDF).

Examples of the fake emails:

From: Chase Online <SMChaseNotification@emailonline-chase.com> To:  Sent: Saturday, April 27, 2013 6:25 PM Subject: Chase Online: Site Maintenance Notification Dear Customer As part of our ongoing effort to protect your account, we require that you update your account to help monitor any possible suspicious activities. We have noticed multiple error attempts to access your account online. We have temporarily limited access to sensitive account features until you verify your account details. We have attached a form to this email to help you complete this process. Download the form and follow the instructions on your screen. If you choose to ignore our request, you leave us no choice but to temporary suspend your account. Your satisfaction is important to us, and we appreciate your prompt attention to this matter.  Thank you for being our customer. Sincerely, Jennifer Myhre Senior Vice President Chase Consumer Banking NOTE: Wrongly entered information could lead to permanent account suspension, so you will need to review your details before submitting. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

---

 

For a comprehensive list of national and international agencies to report scams, see this page.