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Chase Online: Site Maintenance Notification Email Scam

Phishing - Chase Bank Email: "Important message about your account" Scam

This is not scam created BY Chase; they are a victim as well. If you receive an email similar to the one below, DO NOT click on the link, and do not enter any information on the forms there.

The email (see example below) usually says something like "We closed your Chase card to prevent unauthorized transactions Please review the following important information about what to do next"

The website that the link leads to is a spoof; a fake website (in the sample below, it went to http://chase.activityconfirmations.barrandeguy.com.ar/), not a website created by Chase.  When you enter the information they ask for, you will simply be handing the thieves the keys to your bank accounts.  That is how spoofing and phishing works.

Sometimes, strange typos and weird ways of phrasing things make it obvious that this is a scam.  In this email, we say that "I" in "Important" was actually a lower case "L", like this: l

Remember, no reputable business would send you an email requesting your personal account information. Any such email you receive asking for this information should be considered phony and brought to the attention of the business being 'phished'.

Anytime you need to go to a website for your bank, credit card companies or other personal, financial or confidential information; do not follow a link in an email; just type their address in your browser directly (such as www.Chase.com )

Below are actual phishing emails that started circulating in late 2005. We have removed the links to the phisher's website.

What to do:

Please forward the email you received to abuse@chase.com so Chase can investigate it for you. You'll receive an automated response to let Chase know we received the email, and they will follow up with you if necessary in 2 business days.

If you're worried you might have unintentionally compromised your Chase account, Please contact Chase immediately. The sooner they know what has happened, the sooner they can begin to help you.

If you have compromised any of these types of information below, please notify Chase at one of the numbers on this page.

• Your credit or debit card number
• Personal identifiable information, such as your Social Security or Tax ID Number
• Chase.com login information, including your User ID and Password
• For more information, please read Chase's Identity Theft Kit (PDF).

Examples of the fake emails:

From: Chase Online [mailto:chopkins@kw.com] Sent: Wednesday, April 27, 2016 2:00 PM To: undisclosed-recipients: Subject: lmportant message about your account   ​ Dear Customer: As part of our commitment to help keep your account secure, we routinely verify activity that seems unusual based on your general account usage. We called you to help us verify recent activity, but we weren't able to reach you. We closed your Chase card to prevent unauthorized transactions Please review the following important information about what to do next.: Please visit the Customer Center here http://www.chase.com/ Enter all the information requested to reactive your Chase card. Your Chase card will be activated in the next 24 hours. We are here to assist you anytime. Your account security is our priority. Thank you for choosing Chase. Sincerely, Chase Account Department

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For a comprehensive list of national and international agencies to report scams, see this page.