Bad Deals: Spooky

Spooky -
Poor Service: Offers You Should Refuse!

There are many companies to choose from on the internet.  Some offer consistently good service with the odd exception; some don't.  And have an unusually high number of complaints about them. appears to fall into that category. They have many complaints, particularly at the Better Business Bureau (BBB) (including 31 unanswered complaints).  The BBB website tabulates the complaints and allows you to see how the business responded to them.

The Better Business Bureau gave Spooky an "F" rating (observed on January 23, 2008). Here is the link to the BBB report.

The F rating is defined by the BBB as: "We strongly question the company's reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law's licensing or registration requirements, their complaints contain especially serious allegations, or the company's industry is known for its fraudulent business practices."

Googling the domain finds many complaints, mostly about not receiving the products ordered and not receiving answers to calls.

Below is a complaint we received on January 23, 2008.  If you have a problem with them, please tell us about.  And you can file a complaint with the Better Business Bureau here.

And if you have had a positive experience with, or they have improved, please tell us about it, so we can reflect the changes here.


 I need to report a complaint against an online Business in California called Spooky My complaint is that on December 11th I ordered a pair of boots for $126.00. I put it on my debit card online. I have the order number and confirmation e-mail. They took the money out of my account within a few days. The boots were for a Christmas present. I never received the boots. I have sent them 4 e-mails and two voice mails in which they haven't replied to either. They're policy says give 2-4 weeks or up to 30 days. It has been over 30 days and I feel at this point I lost that money and I will not get the boots. I had to close out my debit and get a new one which was a big inconvenience. Granted, it's not a huge amount of money, but it's my money that I work for and they have no right to have taken it without sending me the boots or giving a reply back to my e-mail or voicemails. I need help on what I should do about this. I'd really like my money back or the boots.

If someone could get back to me on this I would really appreciate it.  

We advised the shopper to contact the BetterBusinessBureau, who may be able to negotiate with the company on her behalf.

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