How to File a Complaint Against a Company
If you have problems with a product or service you buy, you have a
right to complain and seek a fix or correction. How you go about it
will make a huge difference in how suvccessful you are, and how
happy you are with the results. Here's the best approach:
- Be prepared:
A few common sense steps
before you buy something can make a big difference after the
Receipts: Use your
cell phone or tablet to take a photo of the receipt for any
substantial purchases you make. If you take a photo of the
receipt the moment the cashier hands it to you, you won't have
to worry about losing the paper copy later, or it fading or
becoming damaged. Do this for anything you think you might want
to return or is expensive.
Communications: If youhave any commmunications about the
product or service, such as about a warranty, color, condition,
etc., document them and save them. Better still, if you
live in a 1-party recording state, use a phone app like
Automatic Call RTecorder to record the conversations and save
them, should you later need proof.
page for information about when and how you can legally record
and save supporting documents:
Such as sales receipts,
warranties, contracts, and work orders from the purchase.
print out email messages or logs of any contact you've had with
the seller about the purchase.
the seller, preferably in writing.
You may be able to
solve the problem by contacting a salesperson or customer
service representative. If this doesn't work, contact a
supervisor or manager. If this still fails, try going higher up
to the national headquarters. Use this
complaint letter (DOC,
Word Reader) as an example.
consumer protection agencies,
If the seller refuses to fix your problem
File a complaint with your
consumer protection offices or
the state regulatory agency or licensing board that has
jurisdiction over the seller.
Business Bureau (BBB) in
your area about your problem. The BBB tries to resolve your
complaints against companies. There are, however, complaints
that sometimes the BBB acts in the interests of the companies.
agencies accept complaints about
companies. While these agencies may not resolve your problem,
your complaint helps them investigate fraud.
If the purchase was
made online across international borders, you may also file a
complaint with econsumer.gov.
If none of these options work, you may seek
to resolve your problem through the legal system or through an
alternative dispute program, such as arbitration, conciliation,