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Your Credit Card Rights:
What to Do If You Have A Problem After a Credit Card Purchase
or Charge
What can you do to defend yourself from scams, frauds and
identity theft? Whether you think you have been the victim of a fraud or scam or
want to be proactive in protecting yourself, here is a list.
-
Unauthorized use of your payment card
As a payment cardholder, you have many protections against the
unauthorized use of your payment card (such as a debit, credit, or
stored value card).
- Many countries have laws that limit your liability for unauthorized
transactions and some card issuers provide additional protections
voluntarily.
- In some cases, you may be liable for a portion of the unauthorized
charge; (in the U.S., your maximum liability is $50 from the point you
notify the credit card issuer of a lost card), in others your liability may depend on when and how you notify
your card issuer.
What to do:
- Contact your card issuer to find out what protections you have and
how to use them.
- See these pages for information about and from specific credit
cards:
-
MasterCard
-
VISA cards
-
What can you do if you pay with a payment card but don’t receive the
product, receive the wrong product, or are billed for the wrong product?
- Some countries have laws protecting payment cardholders in the event
of non-delivery or delivery of the wrong item.
- In some cases, card issuers provide protections (you may want to
contact them to learn about these protections).
- In either case, you may want to contact the merchant to try to
resolve your problem directly. You can also contact the card issuer.
- What happens if you buy a product with a payment card
and are unhappy with the quality?
- Protections against problems related to the quality of goods
purchased online with a payment card are less common. The best approach
is to do what you would do offline: try to resolve the issue directly
with the merchant.
- If you are not successful, contact your card issuer. Legal
protections may apply in some countries.
- You might also consider
alternative dispute resolution.
- What can you do if the amount on your
payment card statement differs from the amount stated on the website when
you made the purchase?
- Contact the online merchant and ask that the discrepancy be
explained or fixed.
- If you are not satisfied, contact the payment card issuer by letter
to ask that the discrepancy be fixed.
- Read your monthly statements promptly. Keeping good records about your
transactions, including print-outs of your purchase confirmation pages,
should help you resolve any errors.
Source: OECD’s "Using Payment Cards Online: Frequently Asked Questions,"
which may be found at the
OECD’s Consumer Policy home page.
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